Your first visit begins with sharing your story. We’ll then complete a thorough assessment to understand your condition and what matters most to you.

We’ll review treatment options together, create a home exercise program, and set out a clear plan to help you get back to the life you love.

Physiotherapy goes far beyond injury recovery. It can support mobility, post-surgical healing, pain or movement limitations, sport-related conditions, chronic conditions, balance or vestibular concerns, and the natural changes that come with aging.

It also plays a big role in prevention by improving posture, building strength, enhancing performance, and reducing the risk of future injuries.

Please complete your intake forms ahead of time and wear comfortable clothing you can easily move in-shorts for lower body injuries, or a tank top/t-shirt for upper body injuries. If needed, we can provide clean shorts, a shirt, or a gown.

Every person and every concern is different. After your first assessment, your physiotherapist will recommend a plan tailored to your needs and goals, including how many sessions may help you most.

We require 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed appointments are subject to the full appointment fee.

This helps us respect your therapist’s time and offer the spot to another client who will benefit from the appointment.

You can update or cancel your appointment in JaneApp up to 24 hours in advance. After that, please email info@physioclarity.com.

A full initial appointment is the best way to start. It gives us time for a thorough assessment, hands-on treatment, and a personalized plan.

We know schedules can be tight, so a short initial appointment is available. It covers the essentials, but treatment time is limited and continues in follow-up sessions.

Whenever possible, we recommend booking a full initial appointment for the most beneficial start to your care.

Same-day bookings are accepted, depending on availability. Appointments can only be made online through our Bookings Page in JaneApp. Please check there for current openings.

We are not able to accommodate walk-ins at this time.

At this time, we are unable to accept ICBC or WorkSafe clients. Please check back in the New Year!

Yes. We provide direct billing through Pacific Blue Cross as well as Telus Eclaims for many major insurers such as Canada Life, Manulife, Desjardins, Beneva, ClaimSecure, Maximum Benefit, Johnston Group, GroupHEALTH and more!

Coverage depends on your plan, so please bring your benefits card or confirm with your provider.

More direct billing options are coming soon.

If your insurance provider isn’t supported yet, you can still submit your receipts manually for reimbursement. Thank you for your patience!

Yes, we accept cash, cheque, debit or credit.

We accept Visa and Mastercard. At this time, we are not able to accept American Express.

Stall #12 + #13 in the alley behind the building are reserved for clients.

Plenty of free residential street parking is also available on Dunlevy Street, and on Estevan Avenue (two-hour free) in the village.

Yes, PhysioClarity is conveniently located at Dunlevy Street and Estevan Avenue, right along BC Transit bus routes 5 (James Bay ↔ Willows) and 11 (Tillicum Centre ↔ UVic).

Our clinic is located on the main floor of the Liscombe Manor apartment building on Dunlevy Street. Please use the main apartment entrance located on Dunlevy and buzz 14 for entry. Let us know if you require assistance entering the building- a physiotherapist will come out to meet you.

Once you have filled out your client intake forms, you will also get secure access details emailed to you.